Introduction
At AKTraders.org, customer satisfaction is our top priority. This Refund Policy outlines the terms and conditions for refunds on purchases made through our website.
Eligibility for Refunds
You may request a refund if:
- The product you received is defective or damaged.
- The product delivered does not match your order.
- You cancel your order before it is shipped.
Non-Refundable Items
The following items are not eligible for refunds:
- Products that have been used or tampered with.
- Items marked as "Final Sale" or "Non-Returnable" on the product page.
- Gift cards or promotional items.
Refund Process
To request a refund, please follow these steps:
- Contact our customer support team at support@aktraders.org or call +1-800-123-4567 within 7 days of receiving your order.
- Provide your order number, proof of purchase, and a description of the issue.
- Ship the product back to us in its original packaging, if required.
Once we receive the returned product and verify its condition, we will process your refund within 7-10 business days.
Refund Method
Refunds will be issued to the original payment method used during the purchase. Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
Late or Missing Refunds
If you haven’t received your refund after 10 business days, please:
- Check your bank account or payment method statement.
- Contact your bank or payment provider for additional information.
- If the issue persists, contact us at support@aktraders.org.
Contact Us
If you have any questions or concerns regarding this Refund Policy, please reach out to us at:
Email: support@aktraders.org
Phone: +1-800-123-4567